StarPoint Advantage

Category Archives: Opinions

A Challenge To Disconnect From Your Phone

Hey smartphone owners — when was the last time you were truly bored? Or even had a moment for mental downtime, unattached to a device?
Many of us reflexively grab our phones at the first hint of boredom throughout the day. And indeed a recent study by the research group Flurry found that mobile consumers now […]

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A Good IT Person Needs To Be Half Technologist, Half Psychologist

What makes StarPoint Advantage different from other IT firms can be, arguably, more important that our exceptional skills with technology;  it’s our relationship with our customers.
When clients have to call for service, it is likely during a deadline for them.  Calls for help aren’t typically proactive in nature; The client is often under pressure and […]

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Tools your friendly helpdesk employs to de-stress your customer service call

Too often, after struggling with a technology issue, our minds quickly move to Murphy’s Law:  The worst things happen at the worst times, and quickly sours our mood.  StarPoint Advantage understands that contacting customer service for assistance with a technology issue can be…stressful.
StarPoint Advantage wants you to know that we appreciate your call and care […]

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